Privacy policy

Privacy Policy
Last updated: July 16, 2026

At Maisons Coast, we value your privacy and are committed to protecting it. This Privacy Policy outlines what information we gather, why we gather it, and how it's used and safeguarded.

1. Information We Collect
When you browse our site or place an order, we may collect:

  • Personal identification details (name, email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely through Shopify)
  • Browser and device data (via cookies and analytics tools)
  • Order history and browsing activity on our site

2. How We Use Your Information
We use the information collected to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer enquiries
  • Improve our website and product range
  • Send promotional emails (only where you've opted in)
  • Prevent fraud and meet legal obligations

3. Sharing Your Information
We never sell or rent your personal data. We may share it with trusted third parties strictly where needed to run our business, including:

  • Shipping carriers (to deliver your order)
  • Payment processors (to handle transactions securely)
  • Analytics providers (e.g. Google Analytics)
  • Marketing platforms (e.g. email providers, with your consent)

These third parties are bound by contract to keep your data confidential and use it only for the purposes we've specified.

4. Cookies
We use cookies to improve your browsing experience and understand site traffic. You can manage cookie preferences through your browser settings. Turning off cookies may limit some site features.

5. Data Retention
We keep your personal data only as long as needed to fulfil orders and meet legal requirements. You can request deletion of your data at any time by contacting us.

6. Your Rights
Depending on where you're located, you may be entitled to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at maisonscoast@gmail.com.

7. International Data Processing
Your information may be processed in countries other than your own, including by Shopify and its partners. We take reasonable steps to ensure your data is handled securely in line with applicable laws.

8. Security
We use industry-standard safeguards, including SSL encryption, to protect your personal data. That said, no method of transmission over the internet is completely secure, and we can't guarantee absolute protection.

9. Third-Party Links
Our site may link to third-party websites. We aren't responsible for their privacy practices and encourage you to review their policies separately.

10. Changes to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new date and take effect immediately.

11. Contact Us
MAISONS COAST
ABN: 36 807 973 464
Email: maisonscoast@gmail.com

Registered Address:
28 Osprey Close
Bayview Heights, QLD 4868
Australia

Support Hours:
Monday – Sunday: 8:00 AM – 8:00 PM (AEST)