Frequently Asked Questions
Customer Care: Monday – Sunday, 8:00 AM – 8:00 PM (AEST) | Response Time: Within 24 Hours
What size should I order?
Check the size guide on each product page for exact measurements. If you're between sizes, we recommend sizing up for a relaxed fit or down for a more fitted look.
How do I care for my pieces?
Cold hand wash or gentle machine cycle, hang to dry. Avoid direct heat and ironing over any embellishment to keep colours and detailing looking new for longer.
Do you offer free shipping?
Yes, free worldwide shipping on every order.
How long does delivery take?
Orders are processed within 1-3 business days and typically arrive within 5-8 business days depending on your location.
Can I change my order after placing it?
Yes — contact us within 24 hours of placing your order and we'll do our best to make changes. After that, your order may already be in processing.
Can I cancel my order?
Yes, as long as it hasn't shipped yet. Once dispatched, cancellations aren't possible. Contact us as soon as possible at maisonscoast@gmail.com.
How do I track my order?
Once your order is dispatched you'll receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy. Items must be unused, unworn, and returned in their original packaging.
What if my item arrives damaged or incorrect?
Contact us immediately at maisonscoast@gmail.com with photos of the issue and we'll resolve it as quickly as possible.
How do I contact you?
Email us at maisonscoast@gmail.com. We're available Monday to Sunday, 8:00am – 8:00pm AEST. You can also reach us via our Contact page. We aim to respond within 24 hours.