Frequently Asked Questions
Customer Care: Monday – Sunday, 8:00 AM – 8:00 PM (AEST) | Response Time: Within 24 Hours
What size should I order?
Every product page includes a detailed size guide with exact measurements. If you fall between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored fit.
How do I care for my pieces?
Every product page has a Details & Care tab with the specific fabric and care instructions for that piece, since this can vary style to style. Still have a question after checking there? Feel free to email us at info@maisonscoast.com and we're happy to help.
Do you offer free shipping?
Yes. Every order ships free worldwide.
How long does delivery take?
Orders are processed within 1-3 business days (Monday to Friday) and typically arrive within 5-8 business days (Monday to Friday). If your order does not arrive within this timeframe, please email us at:
info@maisonscoast.com
Can I change my order after placing it?
Contact us at info@maisonscoast.com within 24 hours of placing your order and we will do our best to accommodate any changes. Once an order has shipped, changes can no longer be guaranteed.
Can I cancel my order?
Orders may be cancelled at no charge provided they have not yet shipped. Once an order is dispatched, it can no longer be cancelled. Please contact us at info@maisonscoast.com as soon as possible and we will assist where we can.
How do I track my order?
You will receive an email with your tracking number as soon as your order ships.
You can also track your order at any time via our Track Your Order page.
What is your return & refund policy?
We offer a 30-day return policy on all Maisons Coast orders. If you're not satisfied for any reason within 30 days of receiving your order, contact us and we'll sort it out.
To request a return simply email us at info@maisonscoast.com with your order number. We'll process your refund within 10 business days of receiving the returned item. No restocking fees apply.
More information at Refund Policy.
What if my item arrives damaged or incorrect?
Contact us immediately at info@maisonscoast.com with photos of the issue and we will resolve it for you as quickly as possible.
How do I contact you?
You can reach our team by email at info@maisonscoast.com, by phone at +61 458 624 655, or via our Contact page.
We are available Monday to Sunday, 8:00AM to 8:00 PM (AEST), and aim to respond within 24 hours.